A practical tool for quantifying what's really costing you and deciding where to start In my last article, I talked about sorting the problems you observe into four buckets: Process, People, Systems, and Data. If you did that exercise, even informally, you probably ended up with a list that felt both clarifying and overwhelming in equal measure. Clarifying, because you could finally see the shape of things. Overwhelming, because now you must decide where to start. This is the

Why do we chase the “magic system”—EOS, Scaling Up, V/TO, OKRs—or buy the brand-name version of something, even when the off-brand works just as well? We hope it will fix our business, like we hope a designer purse will make us feel accomplished. But here’s the truth: owning the designer bag doesn’t make you successful. Likewise, implementing system tools doesn’t automatically make your business better. Doing the work does. To be clear—there’s nothing wrong with choosing thes

If you're leading anything right now; a team, a function, a transformation, you've probably felt it: that constant pull in a dozen directions at once. There's no shortage of problems to solve. In fact, the list usually grows faster than your capacity to address it. And over time, that gap can start to feel overwhelming. Here's the trap many leaders fall into - trying to solve everything from a distance. We sit in meetings, review dashboards, react to escalations, and make dec