A practical tool for quantifying what's really costing you and deciding where to start In my last article, I talked about sorting the problems you observe into four buckets: Process, People, Systems, and Data. If you did that exercise, even informally, you probably ended up with a list that felt both clarifying and overwhelming in equal measure. Clarifying, because you could finally see the shape of things. Overwhelming, because now you must decide where to start. This is the